Shipping policy
Shipping Policy
Free shipping within the United States
We offer free standard shipping on all orders shipped within the United States. No minimum order value is required. The shipping cost shown at checkout for qualifying US addresses will be $0.00.
Order processing and dispatch
Orders are processed and dispatched from our warehouse as quickly as possible. We aim to ship all orders within 24 hours of order confirmation.
Orders placed on a business day are normally handed to the carrier within 24 hours.
Orders placed on a weekend or a US public holiday are processed on the next business day.
If we are unable to ship your order within the time stated above, we will contact you using the email address or phone number you provided at checkout and give you the option to accept a delayed shipment or cancel the order for a prompt full refund.
Business days are Monday to Friday, excluding US federal holidays.
Shipping carriers
We use a number of different shipping carriers and select the carrier for each order at our discretion, based on the delivery address and the service available for that destination. We are not able to accept requests to ship an order with a specific carrier, and the carrier that delivers your parcel may not be the same from one order to the next.
You do not need to choose a carrier at checkout. Your shipping confirmation email will tell you which carrier has your parcel and will include your tracking number.
If your delivery address can only be served by a particular carrier — for example a PO Box, which can only be delivered by USPS — please tell us through the live chat in the bottom-right corner of our website before your order is dispatched, and we will do our best to accommodate your request.
Delivery time
Once your order has been dispatched, delivery within the United States typically takes around 3 business days. Delivery times are estimates only and are not guaranteed. Delivery may take longer due to carrier delays, severe weather, peak seasons, or other events outside our control.
Order tracking
When your order is dispatched, we will send a shipping confirmation email containing your tracking number so that you can follow your parcel. Tracking information may take up to 24 hours to become active after dispatch.
Shipping address
Please make sure the shipping address you enter at checkout is complete and accurate, including the apartment, suite or unit number where applicable. We are not able to change the delivery address after an order has been dispatched. If a parcel is returned to us as undeliverable because the address provided was incorrect or incomplete, we will contact you to arrange reshipment, and a further shipping charge may apply.
Lost, delayed or damaged parcels
If your tracking shows no movement for an extended period, or your parcel arrives damaged, please contact us through the live chat in the bottom-right corner of our website. If the issue needs a formal investigation with the carrier, we may ask you to email us at support@furrytailworld.com with your order number and photos, and we will work with the carrier to resolve the issue.
Sales tax
Any applicable sales tax is calculated at checkout and is shown on your order before you complete your purchase. Shipping is free and no shipping charges are added.
International orders
We currently ship within the United States only. We are unable to ship to addresses outside the United States at this time.
Changes to this policy
We may update this Shipping Policy from time to time, including to reflect changes to our carriers, processing times or shipping rates. The most current version will always be posted on this page, with the "Last updated" date shown above.
Contact
The fastest way to reach us is our live chat, in the bottom-right corner of our website. Our team is there to help with questions about shipping, delivery times, order status and tracking.
For special or more complex issues that need to be handled in writing — for example a damaged, lost or undelivered parcel, or a case we need to investigate with the carrier — please email us at support@furrytailworld.com